It baffles me how people let their stuff get so messed up, and how companies will go so far out of their way to NOT be there for customers.
I got a phishing scam email supposedly from First National, where we used to have accounts. Being the nice guy that I am, I figured I’d let them know the specifics. After all, some people are dumb enough to fall for stuff like this. A fake “IRS agent” almost managed to convince my 88-year-old mother to wire a few thousand dollars to avoid going to jail — never mind that she doesn’t owe the IRS a penny, never has and has never tried to cheat on her taxes.
Well, of course the only way to contact FNBO or FNNI is via a web form. So I spend several minutes sending detailed information to them — the target web link, the email header, etc. Then I hit the “Submit” button…
And got an error message.
Screw ’em.
Lame. You can forward it to me with headers, though, I’m on the FS-ISAC list that goes directly to security types at all of the major banks.